Privacy Policy for Brents Tree Service

Last Updated: December 4, 2025

Brents Tree Service ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information collected through our website and our SMS/text messaging service.

By using our services or accessing our website at brentstreeservice.com, you consent to the practices described in this policy.

1. Information We Collect

We collect information that falls into the following categories:

1. Information You Provide Directly

This is information you voluntarily give us when requesting quotes, scheduling services, or communicating with us. It may include:

• Contact Information: Name, email address, mailing address, and phone number.
• Property Information: Details about your property and tree service needs (e.g., location, type of service requested, photos).
• Payment Information: If applicable, billing information and details necessary for payment processing (we do not store full credit card numbers).

1. Information Collected Automatically (Website)

When you visit our website, we may collect certain information automatically via cookies and web analytics tools (such as Google Analytics):

• Technical Data: IP address, browser type, operating system, and referral sources.
• Usage Data: Pages viewed, time spent on pages, links clicked, and search queries used to find our site.

1. Information Collected via SMS/Text Messaging

When you opt-in to our text messaging service, we collect:

• Opt-in Data: Your mobile phone number, your consent status (e.g., date and time of consent), and any information you provide in response to our messages.
• Messaging Interaction Data: Details about the messages sent and received (e.g., delivery status and time).

2. How We Use Your Information

We use the information we collect for the following business purposes:

• To Provide Services: To schedule appointments, perform tree care services, and fulfill your requests (e.g., generating quotes).
• Communication: To contact you regarding service status, billing, follow-up, and to respond to your inquiries.
• SMS Communication: To send you text messages for service confirmations, appointment reminders, scheduling updates, or occasional marketing offers, only if you have explicitly opted-in.
• Marketing: To send you promotional materials, newsletters, and special offers related to Brents Tree Service (you may opt-out at any time).
• Improvement: To monitor and analyze trends, usage, and activities to improve our website, services, and customer experience.

3. SMS/Text Messaging Policy

By providing your mobile number and opting in, you agree to receive text messages from Brents Tree Service.

• Opt-In: We only send text messages to users who have provided express consent (e.g., by texting a keyword, submitting a web form requesting SMS updates, or verbally agreeing).
• Frequency: Message frequency may vary depending on your service needs or promotional schedule.
• Opt-Out: You can cancel the SMS service at any time. Simply reply STOP to any message you receive. After you send the message "STOP," we will send you one final confirmation text to confirm you have been unsubscribed. After this, you will no longer receive SMS messages from that program.
• Charges: Message and data rates may apply from your mobile carrier. Please check with your carrier for details. Brents Tree Service is not liable for delayed or undelivered messages.

4. Email Communication and Marketing

When you provide us with your email address to request a quote or schedule service, we use it to send you essential service confirmations, invoices, and scheduling updates. We may also use your email address to send marketing materials, promotional offers, and newsletters. You always have the right to control these communications; promotional emails include an unsubscribe link that allows you to easily opt-out of future marketing correspondence, though you will still receive necessary transactional emails related to your services.

5. Disclosure of Your Information

We will not sell, rent, or trade your personal information. We may disclose your information in the following limited circumstances:

• Service Providers: To third-party vendors and service providers who perform services on our behalf (e.g., payment processing, scheduling software, IT support). These parties are obligated to maintain the confidentiality of your information.
• Legal Requirements: If required to do so by law or in response to a subpoena, court order, or other legal process.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Choices and Rights

• Marketing Opt-Out: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails.
• SMS Opt-Out: You can opt-out of SMS communications at any time by replying STOP.
• Access and Correction: You may contact us to request access to the personal information we hold about you and to request corrections if that data is inaccurate.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Brents Tree Service Phone: (512) 310-8789 Email: info@brentstreeservice.com